Send us a message and we will take the time to get to know you and help you with your personalized Femme Fatale Glamour virtual experience.

service@femmefataleglamour.com

FAQ

Still not sure if we can be of help? Check through some frequently asked questions and then send us a message.

WHAT ARE OUR RETURN POLICIES?

Full price merchandise can be returned for a full refund or exchanged within 14 days of the delivery date.
On sale merchandise cannot be returned or exchanged.
Merchandise on discount because we did not meet our delivery terms can be returned within 14 days.
We will only accept returns for items that have not been worn, altered or washed. All tags must be attached.

 

Upon receipt of returned goods, Mix and Match Style Virtual Shopping Inc. reserves the right to deny refund if the merchandise does not meet return policy requirement and package returned does not contain all four items included (dress, jewelry, petticoat and lipstick (lipstick has to be sealed).
Shipping and handling charges for returned merchandise are non-refundable unless we have made a shipping error.
At this time, mixandmatchvirtualshopping.com only offers Fedex return labels for domestic return addresses. The customer is required to pay shipping on return orders sent from outside Canada.

Please send your returns to: 
Mix and Match Style, Virtual Shopping Inc. E-Commerce Returns Department 3875 rue de la Cabane, St-Lazare 
Quebec, Canada
J7T 2N1

Tel:(514) 903-4533

You may check the status of your order even if you are not a registered user by leaving your email address.

 

You will receive an order confirmation email once your order has been received. In addition, we will send you an email when your order has shipped, which will include the tracking number for your package.

 

Mix and Match Style, Virtual Shopping Inc. accepts: Paypal, Visa, and MasterCard.  We do not accept checks, cash or money orders.


Mix and Match Style, Virtual Shopping Inc., offers international shipping through our partnership with global e-commerce provider e-shipper. To get started, select your preferred shipping destination and currency. Please visit our International Shopping page for full details.


Mix and Match Style, Virtual Shopping Inc. are happy to handle repairs or exchanges which result from a manufacturing defect. However, we cannot handle repairs that are the result of normal wear and tear.

 

For additional details, please contact customer service via email at service@femmefataleglamour.com.

 

 

Sales tax will be added to orders shipping according to your Province or State’s laws:

 

Please note that tax calculations are based on state and county locations of the shipping address on your order.